dsywin Privacy Policy

1Introduction

dsywin is an online casino and sports betting platform operating under an international licence. We understand that user trust is the foundation of every service relationship we offer. This Privacy Policy has therefore been drawn up to give a clear and transparent picture of how we manage your personal information.

By accessing or using the dsywin platform — whether through the website, mobile app or any related official channel — you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

This policy is written in Bahasa Melayu as the primary language for Malaysian users, and we aim to use clear, easy-to-understand language without sacrificing the legal accuracy required.

2Information We Collect

dsywin collects several categories of personal information in the course of operating our platform. This collection is carried out only for permitted purposes and does not exceed what is necessary to deliver a quality service.

Information you provide directly:

• Full name as shown on your identification document (MyKad or passport)
• Date of birth for age verification (21 and above)
• Active mobile phone number
• Valid email address
• Bank account information for deposit and withdrawal purposes
• Your dsywin account username and password
• Any communications you send to our support team

Information collected automatically:

• IP address and network information when you access the platform
• Device type, operating system and browser version used
• Session log data including pages visited and duration of use
• Financial transaction information including deposits, withdrawals and betting history
• Country-level location data based on IP address (not precise GPS location)

3How We Use Information

The personal information we collect is used solely for purposes related to the operation of the dsywin platform and the delivery of services to users. The following are the main purposes for which data is used:

• Creating and verifying valid user accounts
• Processing deposit and withdrawal transactions securely through supported payment methods — Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency
• Verifying user identity in line with anti-money laundering compliance requirements
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Sending account-related information such as transaction confirmations, security notifications and policy updates
• Identifying and preventing any fraudulent activity or misuse of the platform
• Improving platform functionality and user experience based on aggregated usage data
• Complying with legal obligations and the requirements of the licensing body that regulates our operations

dsywin will not use your personal information for purposes unrelated to the above without first obtaining your specific consent.

4Information Sharing

dsywin maintains a strict confidentiality policy. Your personal information will not be shared, sold or transferred to third parties except in the following circumstances:

• Payment service providers — gateway providers that process your financial transactions. Sharing is limited to the information needed to complete the transaction only.
• Legal requirements — when we are required by law, court order or a competent authority to disclose certain information.
• Technical service providers — companies that assist with the operation of our technical infrastructure, bound by strict confidentiality agreements.
• Fraud prevention — with parties responsible for detecting and preventing illegal activity, where there is reasonable evidence of misuse.

In all data sharing situations mentioned above, dsywin ensures that the receiving party is subject to appropriate data protection agreements and meets the security standards we set.

5Data Security

The security of user personal information is a technical priority for dsywin. We invest in robust security infrastructure to keep your data protected at all times.

• All communications between the user's browser and dsywin's servers are protected with SSL/TLS encryption protocols
• Sensitive data such as financial information is stored in encrypted format in isolated databases
• Active intrusion detection systems are monitored by our security team at all times
• Regular security audits are conducted to identify and address any vulnerabilities
• Internal staff access to user data is controlled through a role-based access control system

6Cookies and Tracking Technologies

dsywin uses cookies and similar tracking technologies to improve platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Functional Cookies — required for basic website operations such as maintaining your login session and language preferences.
• Analytics Cookies — help us understand how users interact with the platform for continuous improvement purposes.
• Performance Cookies — used to measure page performance and identify technical issues.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect some functions within the dsywin platform.

7User Rights

As a user of the dsywin platform, you have certain rights regarding your personal information. dsywin is committed to respecting and facilitating the exercise of these rights.

• Right of Access — you have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification — you have the right to request correction of information that is inaccurate or out of date.
• Right to Erasure — in certain situations, you have the right to request deletion of your personal information, subject to relevant legal obligations.
• Right to Object — you have the right to object to the processing of your information for direct marketing purposes.
• Right to Data Portability — in certain circumstances, you may request that your data be transferred in a machine-readable format.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. Your request will be processed in accordance with our internal procedures.

8Data Retention and Deletion

dsywin retains users' personal information for as long as the account is active or as long as necessary for the purposes stated in this policy. Retention periods are also determined by applicable legal and licensing requirements.

After an account is closed, we will retain certain information for a period required by laws relating to financial compliance and anti-money laundering. Once that period has ended, data will be securely deleted or anonymised.

Financial transaction records are retained for the period specified under our international licensing requirements, for audit and financial verification purposes.

9Third-Party Services

The dsywin platform integrates several third-party services required for normal operations, including game providers, payment gateways and analytics tools. Each of these third-party providers has their own privacy policy.

dsywin only works with providers that have undergone a security review process and comply with the data protection standards we require. Data sharing agreements with all third parties clearly set out the permitted limits on data use.

We recommend that users read the privacy policies of these providers separately for a more complete understanding, particularly for payment methods such as Touch 'n Go eWallet, DuitNow and Boost, which have their own platform privacy policies.

10Changes to the Privacy Policy

dsywin reserves the right to update or amend this Privacy Policy from time to time in line with changes to operations, legal requirements or current industry practices. Any material changes will be communicated to users through appropriate channels.

Notifications of changes will be sent via registered email or displayed prominently on the dsywin website before the date the changes take effect. Continued use of the platform after the effective date of those changes will be considered acceptance of the amended terms.

We encourage users to check this page periodically to ensure they are always aware of dsywin's current privacy practices. The date of the most recent update is always displayed at the top of this document.

11Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• 24/7 Live Chat — access directly through the dsywin platform, available at all times in Malay and English
• Support Email — [email protected]

Our privacy team will take every enquiry seriously and will work to provide a satisfactory response. For formal complaints relating to data protection, you also have the right to refer the matter to the relevant licensing authority.